Exceptional customer service is the cornerstone of any successful small business. However, it can be difficult to deliver this level of support when you’re busy or working outside the bounds of normal business hours.
Missed calls and unanswered questions can quickly send prospective clients running to your competitors. With an answering service for small business, you can rest assured that your clients will always receive a prompt and thoughtful response, even after-hours or holidays.
Hiring a full-time receptionist can be costly for a growing company, especially when considering salary, benefits and overhead costs. A live answering service can provide all the benefits of a dedicated receptionist without the expense and commitment.
Answering services for small businesses can handle a variety of different call types, such as sales inquiries, appointment bookings and general client queries. They can also help you qualify new leads by politely asking qualifying questions, and then forwarding only the best prospects to your sales team.
The best answering services for small businesses offer a range of features to suit your business needs, including a customizable dashboard, voicemail to email and bundled chat and live chat options. They also allow you to choose your own per-minute answering rates, and they often offer additional perks such as call patching and customized greetings. To help you find the best answering service for your small business, Forbes Advisor has reviewed some of the top solutions in the market. VoiceNation, for example, allows you to customize your own answering service plans and offers 24/7 answering services. The provider also has flexible pricing structures that let you scale as your business grows. answering service for small business