A Caregivers agency is a business that makes home care available for seniors who need help with daily tasks like cooking, bathing, and grooming. It can also provide medical and non-medical services such as help with medications and transportation. Most agencies have a registered nurse on staff who supervises the aides and oversees the quality of care given by the caregivers. They also provide a variety of administrative services, such as scheduling, workers’ compensation, and billing.
Caregivers who are employed by a home care agency are bonded and insured. They are also covered by worker’s compensation in the event of an accident on the job. Independent caregivers who work directly with a senior do not carry this coverage and are often not insured at all. This means if an injury occurs, the client would be held responsible for paying the costs, possibly costing hundreds or thousands of dollars.
When choosing a caregiver agency, clients should consider how long the company has been in business, what certifications they hold, and how much experience the management team has. They should also ask if the company offers a meet-and-greet and trial period to ensure their loved one is comfortable with the caregiver they hire. They should also find out if the agency provides backup caregivers in case a caregiver is not working out.
Inquire about the agency’s vetting process, and whether it completes background checks and criminal record checks on all of its caregivers. They should also find out how far in advance they need to request a care schedule change or cancelation, and whether extra charges are incurred in extreme circumstances. Lastly, they should find out if the agency accepts long-term care insurance or Medicare to help offset the costs of home care.
The best way to retain caregivers is to make sure that they have the resources and support they need to provide the highest level of care. For example, it is important to offer caregivers access to mobile technology that allows them to collect information and communicate in real-time. This eliminates the need for faxes and phone calls that can cause frustration, confusion, and delays.
Caregivers should also be offered opportunities to participate in mentoring and coaching programs, and be encouraged to share their experiences with other caregivers in the company. This will allow them to feel part of a community, which can reduce turnover and promote satisfaction with their careers. Finally, caregivers should be paid enough to be competitive with other employers in their area and beyond, but not so much that they are attracted to other jobs that may pay more.